Construction projects in the lobby area of City Hall will result in a temporary closure of the front door entrance on Washington Street, requiring residents and visitors to access the building from one of two east-side entrances. Police business and general information requests  may be handled at a temporary customer service window that will be installed on the building’s south side, along Washington Street.

Work will get underway next Wednesday, Nov. 11, and continue through Friday, Dec. 11.

The renovations will help the City meet current accessibility guidelines established by the Americans with Disabilities Act (ADA), provide updated wayfinding signage, and make aesthetic improvements to the main level and other customer service areas in the building.

South-side customer service window (ADA accessible)

The temporary exterior customer service window will be installed next to the front entrance doors. The window, which will connect to the Police Records office, will offer assistance from the City’s Information Desk and Police Department staff. A temporary ramp will be constructed to the window to accommodate accessibility.

The customer service window may be used for the following services:

  • General information about the City
  • Payment of parking and towing tickets
  • Obtaining releases for impounded vehicles
  • Access to Police Department staff

East-side (Van Buren Street) entrances

There are two entrances to City Hall from the east side of the building, off Van Buren Street. The northeast entrance is ADA-accessible, and during construction will be the only accessible entryway to City Hall.

Residents and visitors who access the building via the northeast or southeast entrances may need to use the elevator to access other areas of City Hall, as the lobby area will be closed.


Parking is available in the parking lot outside both east-side entrances. In addition, several street-stall parking spaces on Washington Street that had been previously reserved for Police officers will be made available to the public during the construction period. The parking will be free of charge for short periods of time while business is conducted in City Hall.

For more information, contact Shannon McMahon, Communications Coordinator, at 319-356-5058 or

Date of publication

Friday, November 06, 2015