With Governor Kim Reynolds declaring a State of Public Health Disaster Emergency due to the COVID-19 virus, the City will close City Hall to the public starting Wednesday, March 18, 2020.

The front lobby of City Hall will remain open to allow access to the Iowa City Police Department, which will continue to operate normally.

All other City offices in City Hall, including Revenue for paying utility bills, will be closed to the public. Services can be taken care of over the phone, online, or through the mail.

Residents with any questions can call the City Hall front desk at 319-356-5000 for general information.

Water Bill/Utilities
  • For online payment and registration services, visit icgov.org/ezpay. 
  • Signup for automatic SurePay, visit our website.
  • Call our 24-hour interactive voice response: 319-356-5066, Option 1.
  • Drop payments off at drop box in front of City Hall.
  • Mail payments to:
    • City of Iowa City - Utilities, PO BOX 3246, Cedar Rapids, IA 52406-3246
Housing Authority

Anyone doing business with the Iowa City Housing Authority to take the following steps. Staff will continue to work without direct interaction with the public. We do not anticipate any disruptions to rent payments at this time. Please continue to report all changes in income and family composition in writing.

  • If you need to speak with your caseworker or Housing Authority Staff: Please call the ICHA at 319-356-5400. You may also email or call caseworkers and staff directly. A full listing of contact information can be found on our website.
  • If you need to drop off paperwork or documentation to the ICHA: Please email or mail all documentation possible to appropriate ICHA staff. If you do not know your case workers e-mail, you may use icha@iowa-city.org.
  • Mail can be sent to the Iowa City Housing Authority at 410 E. Washington St., Iowa City, IA 52240. If you are unable or uncomfortable emailing or mailing sensitive information, please use the drop box in front of City Hall.
  • Other options for submitting paperwork: The Hy-Vee Foods Stores have copying and FAX services available. Costs vary by individual store. The Iowa City Housing Authority FAX number is 319-356-5459.
  • If you need to make a payment to the ICHA: Please call 319-356-5400 to make a payment via credit or debit card. You may also mail checks or money orders to the ICHA at 410 E. Washington Street, Iowa City, IA 52240. Please do not send cash for payment through the mail. Cash payments will not be accepted during the closure of City Hall. If you have questions regarding how to make your payment please call or email ICHA staff directly.
Rental Inspections
  • All new and systematic rental inspections, both scheduled and unscheduled, have been postponed until further notice. 
  • Applications for rental permits can be submitted online at www.icgov.org/rentalpermitrequirements
  • Any questions regarding rental permits can be directed to 319-356-5135 or stan-laverman@iowa-city.org.
Building Inspections
  • Applications for building permits can be submitted online at www.icgov.org/eApplications.
  • Building inspections are expected to continue but may be limited.  For questions or to schedule a building inspection call 319-356-5120.
City Clerk
  • Project bids will still be accepted, but bidders must call the office when they arrive at City Hall.
  • Office number, for bids or other questions: 319-356-5043. 
  • Engineering will accept permit applications via e-mail or postal mail.
  • Permit applications can be obtained by e-mailing icengineering@iowa-city.org.
  • Call Engineering's general number at 319-356-5140, or e-mail at icengineering@iowa-city.org for any questions or requests they may have.
Urban Planning

The Transit Office, 1200 S. Riverside Drive, will also close, along with the Iowa City Landfill and Recycling Center, 3900 Hebl Ave SW.

Earlier today, Governor Reynolds declared a State of Emergency, which closed all restaurants and bars, fitness centers, theaters, casinos and gaming facilities, senior centers, and adult daycares.

The Governor also banned any "social, community, spiritual, religious, recreational, leisure, and sporting gatherings and events of more than 10 people...including but not limited to parades, festivals, conventions, and fundraisers." To read the full statement, visit the Iowa Department of Public Health's website

The City remains focused on ensuring the continuity of critical operations: the police and fire departments, providing clean water, sewer services, trash and recycling collection, and transit. Our staff is working diligently to put plans in place that these vital services remain active.

This situation is rapidly evolving and more changes are expected. All changes in operating schedules, cancellations, or other alterations to City operations and facilities will be communicated as circumstances arise. Community members can receive updates related to City facilities, operations, and events may choose to subscribe at www.icgov.org/subscribe.

You can find resources on COVID-19 on our website, www.icgov.org/coronavirus. Please take the time to remain educated with the latest information and take preventative steps to slow the spread.

Date of publication

Tuesday, March 17, 2020