The City of Iowa City provides residents with municipal, water and sewer services. For residents in housing units of four units or fewer, the City also provides curbside garbage, yard waste and recycling collection services. All these services are initiated by an initial sign-up that can be done online or with the Revenue Division located at the City Hall, 410 E. Washington Street.

The cashier in the Revenue Division, in addition to receiving payments for utilities and parking fines, also sells other items such as yard waste stickers and bus passes.

Those residents living in larger multifamily dwellings are provided garbage collection services by private contractor.

Pay Utility Bills 

People can pay utility bills online, over the phone or in-person at City Hall. 

  • To pay in person, stop by City Hall at 410 E. Washington Street, Iowa City. You'll be directed to the Revenue Division. There you can take care of utility bills and ask questions. You can also pay parking tickets, purchase bus passes and buy yard waste stickers. 
  • To pay by phone, call 319-356-5066. This number will put you in line for the next available customer service representative who can take your payment or answer a billing or general utility question. 
  • To pay online, visit the City's online bill pay service. You'll need your account number and customer ID number to pay your bill. Watch the video above for more specific online bill pay instructions. 
  • Sign up for SurePay and pay your City utility bill with direct automatic payments from your financial institution. The payments won't be late, lost or forgotten.

Water meters

Water meters record water usage, and sewer usage is calculated based upon that water usage. Charges for all services are billed to the account holder on a monthly basis. Payments are due 15 days after the bill date.

The City supplies water only through City meters. The property owner/agent is responsible for lost or damaged meters. If a meter requires repair or replacement, the City will perform the required work and bill the owner/agent on the next City utility billing.

No one is to set, remove or repair meters except the City or its agents. The City's agents must be allowed access during reasonable hours for service and maintenance work.

Single purpose meter

A single purpose water meter is any water meter that measures water usage which does not discharge into the City's sanitary sewer system. It is intended for uses such as swimming pool operation, outside gardening and watering of sod. No sewer charges are billed for the water consumption measured by this meter. The owner pays a meter fee and all expenses associated with the installation of this water meter. Call the Water Division at 319-356-5160 or the Revenue Division at 319-356-5066 for additional information.


Property owners are responsible for maintaining the service line/stop box to their residence from the City water main. The service line must be kept free of leaks. If the owner fails to maintain the service line, the City may discontinue service and/or make the necessary repairs. The expense for these repairs must be paid before service is resumed.

Utility Discount Program

Eligible Iowa City utility customers can receive a discount of 60 percent of the minimum water and sewer charges, 60 percent of the monthly storm water charge and 75 percent of the refuse and recycling charges each month.

Utility Discount Program information 






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