Sidewalk Café Administrative Policy


*Note to customers: Permit information will be available using our new service on Tuesday, June 23, 2020.

Background

The City of Iowa City has replaced the former permitting process with a new integrated software system called EnerGov.                              

What Has Changed?

New Customer Self-Service (CSS) portal (available 6/23/2020)

EnerGov provides improved operational transparency to customers and the public and expands the number of permit and case types for which people apply, and pay for online through a citizen self-service portal.

The self-service portal replaces paper or electronic application forms formerly found on the website used by Urban Planning, Building Inspections, Rental Housing Inspections, Zoning, Site Plan review, and Public Works. 

How to use the portal

Access to the self-service portal requires a one-time registration process for use. Customers must designate a single email address for creating a portal account to receive email notifications about application status updates, invoices and process information.

Application and case status information, fee payments and other information will be available in the portal.

The public may also use this portal without registering to look up cases and land development activity in their neighborhood.

The self-service portal replaces the permit search feature previously found on the City’s website.   

Anyone experiencing problems related to Public Works applications may call 319-356-5139

The following applications must now be submitted online:

  • Excavation in the Right-of-Way
  • Curb Cuts
  • Driveway Approach Replacement
  • Oversized Loads
  • Piano
  • Publisher’s Box
  • Small Wireless Facilities
  • Temporary No Parking Signs
  • Temporary Use of the Right-of-Way

Additional guidance for submitting many of these applications can be found in the application process in the customer self-service portal or on the City’ website at www.icgov.org/permits.

Several short tutorial videos can also be viewed here.

First Time Registration:

Navigating the Dashboard:

Changes to payment

Payment for all services will be taken online in the Customer Self-Service Portal after setting up an account. Using the online pay option will result in the fastest processing of applications. There is no fee for debit or credit card transactions

Use the self-service portal now.