The Iowa City Police Department conducted a survey in the spring of 2016 regarding the community's level of satisfaction with services provided by the police department. The survey is part of the department's ongoing accreditation through the Commission on Accreditation for Law Enforcement Agencies. 

Survey Results 

The Iowa City Police Department used a rating scale of 1 (poor) to 5 (excellent) to determine the community's level of satisfaction with the services provided by the department. An analysis of the data showed that the Iowa City Police Department is providing good to excellent services to the people of Iowa City. 

Results Overview: 

  • Competency of Iowa City Police Department employees:

    • Excellent: 44.87%, Good: 35.70% , Satisfactory: 11.46%, Needs Improvement: 6.44%, Poor: 1.53% and 51 had no response. 

  • Attitude and behavior of Iowa City Police Department employees:

    • Excellent: 46.92%, Good: 28.96%, Satisfactory: 10.24%, Needs Improvement: 10.46%, Poor: 3.41% and 59 had no response.

  • Overall performance of the Iowa City Police Department:

    • Excellent: 45.13%, Good: 35.83%, Satisfactory: 10.59%, Needs Improvement: 7.38% , Poor: 1.07% and 32 had no response.

  • How safe and secure do you feel living in Iowa City:

    • Feel very safe: 39.09%, Feel safe: 41.31% , Some concern: 16.74% , Feel unsafe:  2.86%  and 23 had no response.

View the full results, survey questions and comment data 
View results as bar graphs 

Survey Participation 

The community survey resulted in 967 responses from multiple sources of information. 

  • Online: The Iowa City Police Department utilized SurveyMonkey.com to collect responses. A total of 310 responses were collected from SurveyMonkey.com.

  • Comment/suggestion cards: A total of 657 comment/suggestion cards were retrieved from the public lobby attendee, stationmaster at the front desk of the department offices, and pre-printed postcards sent out with the April 2016 water bill mailing. 

Survey Frequency 

The survey is conducted every three years, although the Commission on Accreditation for Law Enforcement will soon be implementing a four-year cycle.

Survey results assist in an analysis of the Iowa City Police Department's efforts and help guide recommendations for the future. The department is working toward its sixth accreditation award.