Customer Self-Service (CSS) portal 

Since the summer of 2020 the City has used CSS to provide improved operational transparency to customers and the public and expand the number of permit and case types for which people apply, pay for, and request inspections for online through a citizen self-service portal.

The self-service portal replaces paper or electronic application forms formerly found on the website used by Urban Planning, Building Inspections, Rental Housing Inspections, Zoning, Site Plan review, and Public Works. 

How to use the portal

Access to the self-service portal requires a one-time registration process for use. Customers must designate a single email address for creating a portal account to receive email notifications about application status updates, invoices and process information.

Application and case status information, fee payments and other information will be available in the portal.

The public may also use this portal without registering to look up cases and land development activity in their neighborhood.

The self-service portal replaces the permit search feature previously found on the City’s website.   

Anyone experiencing problems related to rental housing inspections may contact Stan Laverman in the Neighborhood and Development Services Department at 319-356-5135

Housing Applications that can be submitted online:

  • Rental Permits (Bed and breakfast, standard, enhanced, University)
  • Board of Appeals applications
  • Abandoned Building Registry

Additional guidance for submitting many of these applications can be found in the application process in the customer self-service portal or on the City’ website at

Several short tutorial videos can also be viewed here.

First Time Registration:

Navigating the Dashboard:

Changes to building inspections

Inspections for permits issued after June 23, 2020 must be requested online through the customer self-service portal.  Once a request has been confirmed by staff it will show its status as scheduled on the applicant’s dashboard.  Most inspections will continue to require 24 hour notice.

Changes to rental permit process

All rental permit applicants are required to have an email address to apply for or renew a rental permit.  All notifications for inspections, inspection reports, and re-inspections will only be sent out by email.

Changes to payment

Payment for all services will be taken online in the Customer Self-Service Portal after setting up an account. Using the online pay option will result in the fastest processing of applications. There is no fee for debit or credit card transactions

Large payments, invoices greater than $15,000, will continue to be required to be paid using check or money order. When needing to make a large payment, please contact the Department for help with your invoice by calling 319-356-5230.

Use the self-service portal now.