Account Maintenance

Billing & Payment Options

Customers can choose any of the following convenient methods to pay your monthly utility bill.  Try our newest service - e-bills!

1. Pay Online with EZPay
2. SurePay automatic payment system. Save time and postage by paying your utilities bill with direct, automatic payments. In addition, SurePay customers receive $1 off each monthly bill ($5 minimum bill). Call 356-5066 to apply. Please allow 4 weeks to process your application. View the Surepay Application
3. Use the pre-addressed return envelope provided and mail payment to: Payment Processing Center; PO Box 10399, Des Moines, IA, 50306-0399. Be sure to include the remittance section of the billing statement to ensure timely and accurate application of your payment OR
4. Call the Revenue Division at 356-5066 to pay by Mastercard/Visa OR
5. Pay in person at the City Hall Cashier, Revenue Division, 410 E. Washington St., 8 a.m. until 5:00 p.m., Monday through Friday, OR
6. Use any of the following drop boxes:
   • Drive-up drop box - east end of City Hall (exiting onto Van Buren St.)
   • Walk-in drop box - Main Lobby, City Hall
7. Pay in person at any of the following locations:
   • Drug Town, 310 N. 1st Ave.
   • Hy-Vee, 812 S. 1st Ave.
   • Hy-Vee, 1720 Waterfront Dr.2007

 Transfer Service

If you move to another address within Iowa City, call the Revenue Division at 319-356-5066.  You can also stop service online to end service at your current residence, and then follow that request with a start service online request for your new residence. Utility deposits are not transferable.

Change of Billing Address

If you wish to change the address to which your billing is mailed (with no change in service address), call the Revenue Division at 319-356-5066 or email the Revenue Division.

Closing a City Utility Account

Call the Revenue Division at 319-356-5066, or stop your utility services online, one week before moving to establish the date to close your account. Any deposit on your account will be applied as a credit to your final bill and/or balance due with any remaining balance over $1.00 returned to the account holder via check.

View the Utility Bill Schedule

Click here to sign up for e-bills

Discount Program

The City offers a discount program to low-income customers. To be eligible, all members of a household must be eligible for participation in one of the following programs: SSI or SSDI; Child Care Assistance; Food Stamps; receiving Elderly Tax Credit on real estate tax or State Rent disbursements. Call Customer Service (356-5066) for more information.

Collection Procedure

• A 5% fee will be added to the current monthly charges on a bill if the payment for that bill is not received within 22 days of the billing date.
• If a bill remains unpaid 23 days after the bill date, a collection letter is sent to the account holder. When the account holder is a tenant, the property owner is also sent a copy of the letter.
• If a bill remains unpaid 37 days days following the bill date, service fees are added and a notice is placed on the door of the property advising the occupant of the unpaid balance due (including service fees and the date payment is required to avoid discontinuance of service).
• If service is discontinued, an additional fee must be paid along with the current delinquent balance before service is restored. This payment must be in the form of cash, money order, cashier's check or Mastercard/VISA.

Bill Adjustments

A bill adjustment to a utility account will be made when it is discovered that an account holder has been incorrectly billed for water, wastewater (sewer), or garbage/recycling services for the period of the adjustment, not to exceed 5 years. An account holder will be reimbursed 100% for an overbill and will be charged 50% for an underbill. No interest is paid or charged to the account holder. Call Customer Service (356-5066) for additional information.

Review Board

An account holder may file a claim requesting that a high wastewater (sewer) bill be decreased if the amount of high consumption is at least 50% greater than the account holder's average consumption over the last 12 months. If the account is less than 12 months old, usage must be 50% higher than the industry standard average. The account holder must request a review within 60 calendar days after the date of the "high" billing or 20 calendar days after an audit was performed by the City, whichever occurs first. Call Customer Service (356-5066) for more information.